Support Tokens

When you need a quick response time, guaranteed service levels, but only when YOU want it, Adept Systems provide a rolling contract. A pack of tokens is purchased, the number of tokens in the pack depending on what issues you envisage needing cover on and which services you may require.

The tokens are purchased at the commencement of the contract period and are valid for one year. Should you wish to purchase more at any time during the contract they will be charged at the agreed rate.

Once the fault or requirement is logged, the corresponding number of tokens are deducted from your account and the fault is dealt with. If the number of tokens you have left is insufficient for an emergency service you have stipulated that you require, a notification is sent to you that this service is no longer available until more tokens have been purchased. A list of the services and their relative token cost is available on our website.

Download our Token based Service Cover information sheet (PDF):