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Modern telecommunications allow the user to accept
voice calls and at the same time access data, such as browsing the internet,
video conferencing, sending e-mail and data file transfers between two
offices.
Communication now means so much more than making and taking calls, integrating
your voice and data communications can reap huge benefits:
Using an ISDN based system will not only give you immediate, high
quality connections, giving you better customer communications but will
also allow DDI (Direct Dialling In) which gives callers direct
access to extensions and quick access to the person or persons they need
to speak to, CLI (Caller Line Identity) makes incoming call logging
easy and can tell DCS users exactly who is calling, before they even answer
the call.
An integrated voice / data system offers high quality voice calls with
low bandwidth requirements, use a single platform to deliver all of your
voice and data traffic and have a modular design to allow for growing
user populations.
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